Privacy Policy

We collect information that you provide directly to us when booking a ride, creating a corporate account, contacting us, or otherwise interacting with our services. This includes:

• Personal Identification: Your name, email address, phone number, and billing address.
• Trip Information: Pickup and drop-off locations, travel dates and times, flight numbers, passenger count, and special requests or instructions.
• Payment Information: Payment and billing details requested by the booking provider or operator. Do not enter full card details in an ordinary email or a free-text website field.
• Corporate Account Data: Company name, authorized user lists, department codes, cost center information, and billing preferences submitted in a corporate-account request.
• Communications: Records of your communications with us, including emails and information submitted through website forms.
• Device & Usage Data: Technical request data that the website host and service providers may process, such as an IP address, browser type, requested page, and timestamp.

We use the information we collect to:

• Process and fulfill your transportation bookings, including dispatching chauffeurs, tracking flights, and communicating pickup details.
• Review corporate-account requests and provide any account services agreed in writing.
• Communicate with you about your bookings, send booking confirmations and reminders, and respond to your inquiries and support requests.
• Maintain the website, diagnose errors, and respond to service requests.
• Send marketing communications only when permitted. You may ask us to stop marketing email by replying or using an unsubscribe link when one is provided.
• Comply with legal obligations, enforce our terms of service, and protect our rights, safety, and property.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share trip details with the operator, chauffeur, booking provider, or payment provider as needed to quote, confirm, and fulfill the requested trip.
• Corporate Account Administrators: For corporate accounts, we share trip details and cost information with designated account administrators as required by the account arrangement.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We use reasonable measures appropriate to the website and the information submitted. The current website uses encrypted HTTPS connections, but third-party booking and email services process information under their own systems and policies.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. Contact us if you believe information submitted through this site has been misused.

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct inaccurate or incomplete personal information.
• Right of Erasure: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your personal information.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Opt Out of Sale (CCPA): California residents have the right to opt out of the sale of their personal information. We do not sell personal information, but you may still exercise this right by contacting us.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at info@chauffeurservicesnyc.com or call (888) 995-3383. Response timing depends on the request and applicable law.

The website host, booking provider, and embedded services may use cookies or similar browser storage for security, session management, and basic operation.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse or delete cookies. Consult your browser’s help documentation for instructions.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.